FAQs

At SANCHA THE BRAND, we have a size guide available here to serve as a general guideline to help you find your perfect fit. You can find this size guide on our website. However, if you have questions about a specific style measurement or need further assistance in finding the perfect size, please don't hesitate to contact us at hello@sanchathebrand.com. Our team will be more than happy to help you with any sizing inquiries to ensure that you have the best possible shopping experience with us.

Not yet - we currently only sell sets (top and bottom) of the same model. However, we are continuously exploring ways to better meet our customers' needs and hope to offer more customization options in the future. Stay tuned for updates! At SANCHA THE BRAND, we believe in providing our customers with high-quality, stylish activewear that is both comfortable and functional. While we currently only offer sets with matching tops and bottoms, we are constantly striving to improve our products and services. We understand the importance of providing customization options, and we are working to expand our offerings to better meet the diverse needs of our customers. We appreciate your support and patience as we work towards offering more flexibility in our product options. Keep an eye on our website and social media channels for any updates on this matter. Thank you for being a part of the SANCHA THE BRAND community!

Open the product page you wish to buy from. Select your size (we advise you to check our Size Guide here). If you cannot select a size, this means that it is sold out. Click on “add to cart” and the product you chose will be added to your cart. You can continue shopping or go to your cart to complete your purchase. Once you have selected all the articles you want to buy, check out your shopping cart on the upper right corner of your screen. Note: the products could sell out while you keep shopping, so do not take too long! Fill out all the boxes and proceed to check out. You do not need to be registered, but if you choose to do so, it will make it easier on your next purchases. Further information about prices and shipping is available in the SHIPPING section of our website here. After the payment is completed, a confirmation email will be sent to the email address which you placed the order with. When your order leaves our store, we will send you an email with the shipping confirmation and tracking number that will allow you to track your order. If you require further assistance, please contact us at hello@sanchathebrand.com.

Yes, SANCHA THE BRAND offers worldwide shipping to ensure that customers around the globe can enjoy our high-quality products. Whether you're located in the Europe, United States, Asia, Australia, or any other part of the world, we are committed to delivering our items to your doorstep. Our international shipping service is reliable, efficient, and convenient, allowing customers from diverse locations to access our stylish and unique offerings. With SANCHA THE BRAND, you can trust that your order will be carefully packaged and shipped to you no matter where you are located!

At SANCHA THE BRAND, we ship worldwide. To estimate the delivery time for your order, please allow 2 business days for your order to be processed, in addition to the time indicated by your country and shipping method. Orders are processed and delivered Monday to Friday, excluding holidays. Portugal (Mainland) 2 Day Domestic Shipping ​ Portugal (Islands) 5-10 Day Domestic Shipping European Union & UK 5-10 Day Domestic Shipping ​ Rest of the World 7-15 Day Domestic Shipping For more information, please visit our Shipping and Delivery page here.

Yes, at SANCHA THE BRAND, we require a signature for all deliveries to ensure the safe and secure receipt of your items. This helps us to prevent any potential issues with lost or stolen packages, giving you peace of mind when ordering from us. If you are unavailable to sign for your delivery, our courier will leave a notification with instructions for arranging a convenient re-delivery or collection from a local depot. Thank you for understanding our commitment to the quality and security of your order.

SANCHA THE BRAND offers free shipping to Portugal, the European Union, and the UK. For the rest of the world, shipping is available for 40€. It is important to note that the quoted international shipping fees do not include custom and duty fees. Customers are responsible for all customs and duty fees. For shipments outside the European Union, SANCHA THE BRAND is not responsible for delays and customs charges. We advise our customers to find out more about potential custom and duty fees at checkout or to contact us directly for further information. For more information, please visit our Shipping & Delivery page here.

SANCHA THE BRAND accepts a variety of payment methods to make your shopping experience convenient and secure. You can use major credit and debit cards including Visa, Mastercard, American Express, and Discover. In addition to card payments, we also offer the option to pay through PayPal, allowing you to use your PayPal account balances, bank accounts, or credit cards linked to your PayPal account. With these multiple payment options, we strive to provide our customers with flexibility and ease when making purchases on our online store.

At SANCHA THE BRAND, we take the security of your payment information very seriously. We use industry-standard encryption technology to protect your credit card details during the online transaction process. Our website is also PCI DSS compliant, which means we adhere to the strict security standards set by the Payment Card Industry Data Security Standard. Additionally, we use reputable and secure payment gateways to process all transactions, providing an extra layer of security for your peace of mind. Rest assured that your payment information is safe and secure when you shop with SANCHA THE BRAND.

At SANCHA THE BRAND, we always strive to ensure timely delivery of your order. However, due to unforeseen circumstances such as extreme weather conditions, logistical issues, or unprecedented events, there may be rare instances where delays occur. Rest assured that we work closely with our shipping partners to minimize any potential delays. In the event of any potential delay, we will promptly notify you and provide updates on the status of your order. Your satisfaction is our top priority, and we appreciate your understanding and patience in such rare situations.

At SANCHA THE BRAND, we take pride in providing high-quality products and ensuring that the items you receive match the photos on our online store. Our team works diligently to accurately photograph and depict each product to showcase its color, design, and details. We understand the importance of receiving what you expect, and we strive to deliver on this promise with each order. However, minor variations in color or texture may occur due to differences in lighting or individual monitor settings. Rest assured, we are committed to upholding the integrity of our brand by delivering products that closely resemble the images on our website. If you have any concerns about your purchase, feel free to reach out to our customer service team, who will be happy to assist you.

Yes, at SANCHA THE BRAND, we regularly offer special promotions and discounts to our valued customers. We believe in providing our customers with high-quality products at affordable prices. To stay updated on our latest promotions and discounts, we recommend signing up for our newsletter on our website and following us on social media. Additionally, we often run seasonal sales and exclusive offers for our loyal customers, so be sure to keep an eye out for those as well. We want to make sure that everyone has the opportunity to experience the luxury and style of SANCHA THE BRAND, and our promotions and discounts are just one way we strive to make that possible.

SANCHA THE BRAND operates exclusively as an online store. Our decision to focus on an online platform allows us to reach a wider audience and provide a seamless and convenient shopping experience for our customers. We understand the importance of accessibility and convenience, which is why we have designed our website to be user-friendly and responsive, ensuring that our customers can browse, shop, and make purchases with ease. Additionally, prioritizing our online presence enables us to offer a wider range of products, styles, and sizes, catering to diverse tastes and preferences. Although we do not have a physical store, we strive to provide exceptional customer service through our virtual channels and prompt delivery services. Our commitment to delivering quality products and ensuring customer satisfaction remains unwavering, whether you shop with us online or in person.

Absolutely! Here at SANCHA THE BRAND, we pride ourselves on providing exceptional customer service. Whether you have questions about sizing, need help with placing an order, or want to inquire about our products, our dedicated Customer Support Team is here to assist you. You can reach us via email at hello@sanchathebrand.com or by using the contact form on our website. We strive to respond to all inquiries promptly and thoroughly, ensuring that you have the best possible experience when shopping with us. Your satisfaction is our top priority, so please don't hesitate to reach out if you need assistance.

At SANCHA THE BRAND, we understand that sometimes a product may not meet your expectations, and we want to ensure that you are completely satisfied with your purchase. We offer a 30-day return and exchange policy for any unused, unworn, or undamaged items. To initiate a return or exchange, simply contact our customer service team within 28 days of receiving your order. Once your return or exchange has been approved, you can send the item back to us using a trackable shipping method. Upon receipt of the returned item, we will issue a refund or send out the exchanged item promptly. We always strive to provide exceptional customer service and ensure that you are happy with your purchase from SANCHA THE BRAND. For more information, please visit our Return & Exchange page here.

At SANCHA THE BRAND, we take the security of our customers' personal information very seriously. When you place an order on our online store, rest assured that all of your personal and payment information is encrypted using secure socket layer technology (SSL). This means that your information is protected from unauthorized access during the transmission process. Additionally, we do not store any of your credit card details on our servers, further ensuring the security of your financial information. Our website is constantly monitored and maintained to ensure that it meets the highest standards of security. We value your trust and are committed to keeping your personal information safe and secure when you shop with us.

Once your package has been dispatched, the tracking details will be sent to the email address which you placed the order with. For more information, please see the section SHIPPING & RETURNS here. SANCHA THE BRAND takes pride in providing a seamless shopping experience for our customers. Once your order has been processed and leaves our facility, you will receive an email containing the tracking information for your shipment. This will allow you to monitor the progress of your order as it makes its way to you. We are committed to ensuring that you are kept informed every step of the way, and our tracking system is designed to provide real-time updates for your peace of mind. If you have any further questions about tracking your order, please refer to our SHIPPING & RETURNS section for more detailed information or contact our customer service team for assistance.

You can cancel your order with SANCHA THE BRAND by reaching out to us at hello@sanchathebrand.com as soon as possible. We will do our best to accommodate your request before the order is shipped. Please include your order number and reason for cancellation in your email for a prompt response. Once your order has been shipped, it cannot be canceled, but you may be eligible for our hassle-free return process. Thank you for choosing SANCHA THE BRAND, and we appreciate your understanding.

Unfortunately, once an order has been placed, we are unable to make any changes to the delivery address. We understand that circumstances may change, but our fulfillment process begins immediately after an order is placed to ensure prompt delivery to our customers. To avoid any issues, we encourage you to double-check and confirm the accuracy of your delivery address before completing your purchase. If you encounter any unforeseen challenges or have specific delivery concerns, please reach out to our Customer Service Team at hello@sanchathebrand.com, and we will do our best to assist you. Thank you for your understanding and for choosing SANCHA THE BRAND.

Unfortunately, once an order has been placed and the billing information has been processed, we are unable to make any changes to the billing information. We take payment security seriously and for that reason, our system does not allow for changes to billing information after an order has been placed. We kindly ask all customers to double-check their billing information before placing an order to avoid any issues. If you have any concerns about your billing information, please reach out to our Customer Service Team as soon as possible for assistance through hello@sanchathebrand.com.

After placing your order with SANCHA THE BRAND, you will receive an email confirmation with the details of your purchase, including the items ordered, shipping address, and estimated delivery date. We recommend reviewing this email carefully to ensure that all the information is correct. Additionally, you can log in to your SANCHA THE BRAND account on our website and check your order history to confirm that your order has been processed accurately. If you have any questions or concerns about your order, please don't hesitate to contact our Customer Service Team for assistance through hello@sanchathebrand.com.

If you receive an incorrect item from SANCHA THE BRAND, we apologize for the inconvenience and want to make things right. Please contact our Customer Service Team as soon as possible to report the issue. You can reach us via email at hello@sanchathebrand.com. To expedite the process, please have your order number and details about the incorrect item ready when you reach out to us. Our team will work quickly to resolve the issue and ensure that you receive the correct item as soon as possible. In the meantime, we may ask you to return the incorrect item using a prepaid return label that we will provide. We strive to provide a seamless and pleasant shopping experience, and we appreciate your understanding as we work to rectify this error. Thank you for choosing SANCHA THE BRAND.

If you receive a faulty product from SANCHA THE BRAND, we sincerely apologize for the inconvenience. We take product quality very seriously and strive to ensure the highest standards in all our offerings. To address this issue, please contact our Customer Service Team within 14 days of receiving the faulty product. You can reach out to us via email at hello@sanchathebrand.com or through our website's contact form. Please provide your order number, a clear description of the issue, and photographic evidence of the fault. Our customer service team will promptly assess the situation and provide you with options for resolution, which may include a replacement, store credit, or a refund. We are committed to addressing any quality issues in a timely and efficient manner to ensure your satisfaction with your purchase from SANCHA THE BRAND. Thank you for your understanding and cooperation.

At SANCHA THE BRAND, we regularly update our inventory to provide our customers with the latest and trendiest styles. If a specific model is currently out of stock, we encourage you to sign up for our notifications to be the first to know when it becomes available again. Additionally, we recommend reaching out to our customer service team who can assist you further and provide insight into the availability of the desired model through hello@sanchathebrand.com. We are committed to ensuring our customers have access to the products they love, and we strive to restock popular items whenever possible. Thank you for your patience and understanding as we work to make your preferred model available again.

Unfortunately, we do not offer the option to order or reserve items that are already sold out. However, we frequently update our inventory and release new collections, so we encourage you to keep an eye on our website and social media channels for announcements regarding restocks or new arrivals. Additionally, you can sign up for our newsletter to receive exclusive updates and early access to limited edition items. We understand the frustration of missing out on a desired item, but we appreciate your understanding as we work to maintain the exclusivity and quality of our products. Thank you for your continued support of SANCHA THE BRAND.

To care for your clothing pieces from SANCHA THE BRAND, it is important to hand wash your garment using cold running water to remove all chlorine and salt residues. Avoid using aggressive detergents and opt for a neutral soap instead. Do not soak your piece for long periods of time and gently squeeze it without twisting. It is important to refrain from using bleach, machine wash, tumble dry, or dry cleaning to prevent fabric damage, shrinkage, or stretching of your garment. You can visit our Product Care page here for further details. By following these care instructions, you can ensure the longevity and quality of your SANCHA THE BRAND clothing pieces.

Yes, at SANCHA THE BRAND, we believe that everyone deserves to feel confident and beautiful in their swimwear, regardless of their body type. That's why we offer a range of sizes, from S to L, and design our swimwear to be inclusive and flattering for all body shapes. Our styles are carefully crafted to provide support, coverage, and comfort, while also being stylish and on-trend. Whether you have a curvy figure, athletic build, or petite frame, we have swimwear options that will make you look and feel amazing. Additionally, our sizing chart and detailed product descriptions are available on our website here to help you find the perfect fit for your unique body type. We are committed to representing and celebrating the diversity of all bodies, ensuring that everyone can find their perfect swimsuit with SANCHA THE BRAND.

At SANCHA THE BRAND, promoting body positivity and inclusivity is at the core of our brand ethos. We strive to offer a diverse range of sizes and styles to cater to a wide variety of body types and preferences. Our clothing is designed to be inclusive and flattering for all shapes and sizes, embracing the beauty of individuality. Additionally, we feature models of all shapes, sizes, and backgrounds in our marketing campaigns to showcase the diversity and inclusivity of our brand. We are committed to empowering our customers to feel confident and beautiful in our clothing, regardless of their body type.

At SANCHA THE BRAND, we prioritize inclusivity and diversity in our designs. We understand that every body is unique, and we are committed to offering clothing that flatters a wide range of body shapes and sizes. Our designers carefully consider factors such as cut, fabric, and fit to ensure that our pieces are inclusive and comfortable for all body types. We offer a variety of styles to accommodate different preferences and body shapes. Additionally, we provide detailed sizing charts and fit descriptions for each product to help our customers find the perfect fit. Whether you are petite, plus-sized, or anywhere in between, we strive to offer fashion-forward pieces that make you feel confident and stylish.

At SANCHA THE BRAND, we are committed to creating high-quality swimwear that not only looks great but also feels great to wear. Our swimwear is primarily made from sustainable, eco-friendly materials such as recycled nylon and polyester. These materials not only minimize our environmental impact but also provide excellent durability and comfort for our customers. In addition, we also use high-quality elastic and hardware to ensure that our swimwear maintains its shape and support over time. We believe in creating stylish and functional swimwear that is as good for the planet as it is for the wearer. For more information abour our sustainable fabrics, visit our Sustainability page here.

At SANCHA THE BRAND, we prioritize both quality and sustainability in our swimwear fabrication process. Each of our swimsuits is crafted using a combination of high-quality, eco-friendly materials, including recycled nylon and spandex. We work with suppliers who share our commitment to ethical and responsible production, ensuring that our swimwear not only looks and feels great but also minimizes its impact on the environment. Our designs are carefully tested and refined to ensure the perfect fit and durability, so you can feel confident and comfortable in your SANCHA THE BRAND swimwear. We use fabrics made with ECONYL® yarn, a 100% regenerated nylon fiber made from nylon waste otherwise polluting the Earth, like fishing nets, carpet flooring and industrial plastic rescued from all over the world. Through a radical regeneration process, the nylon waste is recycled right back to its original purity. That means ECONYL® regenerated nylon is exactly the same as fossil-based nylon and has the potential to be recycled infinitely, without ever losing its quality. Our ECONYL® yarn is sourced from Italy, where it is evaluated as a high quality, durable and sustainable techno-fiber. ​ As well as being a solution on waste, ECONYL® regenerated nylon is also better when it comes to climate change. It reduces the global warming impact of nylon by 90% compared with the material produced from oil. ​ This yarn is used to create the luxurious, soft and durable fabric we use to make your swimwear. Learn more about the process here.

At SANCHA THE BRAND, we value the input of our customers and continually seek feedback to enhance our design process. We actively engage with our customers through social media, surveys, and direct communication to gather insights on their preferences, needs, and experiences with our products. Our design team carefully analyzes this feedback to identify patterns, trends, and areas for improvement. We take into consideration not only the aesthetic aspects of our designs but also the functionality, comfort, and sustainability of our products. By incorporating customer feedback into our design process, we ensure that our products are not only stylish but also meet the practical and ethical requirements of our customers. This commitment to customer-centric design enables us to create products that resonate with our customers and align with our brand's ethos of inclusivity, sustainability, and innovation.

SANCHA THE BRAND launches its new collections seasonally, in line with the customer demand. As a brand committed to sustainable and ethical fashion, we carefully curate and design our collections to ensure quality, style, and responsibility. Our collections typically are launched in the early summer, offering our customers a fresh and diverse range of swimwear to choose from. To stay updated on our latest collection releases, we recommend subscribing to our newsletter, following us on social media, or visiting our website for announcements and exclusive previews. By doing so, you can be the first to access our new collections and secure your favorite pieces before they sell out.

At SANCHA THE BRAND, our swimwear designs are inspired by the vibrant colors, patterns combination, cultural richness and natural beauty of Latin spirit. Featuring unusual cut-outs, our designs embody a blend of modern style and timeless elegance. Each piece is thoughtfully created to celebrate the confidence and individuality of the women who wear them, aiming to evoke a sense of empowerment, adventure and self-confidence. Our commitment to quality, sustainability, and inclusivity is reflected in our design process, ensuring that every swimsuit represents the essence of SANCHA THE BRAND – a celebration of beauty and confidence.

SANCHA THE BRAND stands out from other brands in the market through its provocative swimwear and lingerie-inspired designs that exude confidence, allure, and sophistication. What truly sets SANCHA apart is its commitment to craftsmanship, as each piece is meticulously crafted and touched by human hands, resulting in stunning designs that are both unique and high-quality. Additionally, the designer behind SANCHA THE BRAND has a background in Fashion Design and extensive experience in the field, bringing a wealth of expertise and passion to each and every creation. This dedication to designing and draping, combined with a focus on empowerment and self-expression, creates an unparalleled experience for those who choose SANCHA THE BRAND.

SANCHA THE BRAND is committed to creating innovative and affordable swimwear that is inspired by lingerie designs. Our swimwear collections feature unique combinations of colors and patterns, setting our pieces apart from traditional swimwear options. Our focus on fit and pattern cutting ensures that our swimwear is not only stylish but also flattering and comfortable to wear. Whether you're looking for a classic one-piece or a trendy bikini, SANCHA THE BRAND's swimwear collections offer something for everyone, with a touch of elegance and sophistication.

At SANCHA THE BRAND, we are committed to sustainable and ethical practices throughout our production process. We prioritize using eco-friendly materials, such as recycled fabrics, to minimize our environmental impact. Additionally, we work with fair trade certified suppliers to ensure that our production supports ethical labor practices and contributes to the well-being of workers in the supply chain. We also minimize waste by designing our products with longevity in mind and by striving to reduce our carbon footprint in transportation and packaging. By prioritizing sustainability at every stage of production, we aim to offer our customers high-quality, ethically-made products that align with our values of environmental and social responsibility.

At SANCHA THE BRAND, we prioritize ethical sourcing and sustainable practices in our material selection process. We work closely with suppliers who adhere to ethical labor standards and sustainable environmental practices. Our team conducts thorough vetting and due diligence to ensure that all materials used in our products are sourced responsibly, respecting both people and the planet. Additionally, we prioritize transparency in our supply chain, making sure that our customers can trust the origins of the materials used in our products. By prioritizing ethical sourcing, we aim to support fair trade practices and minimize the environmental impact of our production processes. We are committed to providing high-quality products that are not only stylish but also ethical and sustainable. For more information, visit our Sustainability page here.

At SANCHA THE BRAND, we take great care in managing our inventory for the online store to ensure a seamless shopping experience for our customers. Our inventory is meticulously monitored using advanced inventory management software, which allows us to accurately track the availability of each product in real-time. We work closely with our suppliers to maintain optimal stock levels and quickly replenish popular items to meet the demand. Our dedicated team conducts regular inventory audits to minimize discrepancies and maintain accurate stock counts. Additionally, we prioritize ethical and sustainable sourcing practices, stocking our online store with thoughtfully curated items that align with our brand's ethos. Our robust inventory management system enables us to provide a diverse selection of high-quality products while maintaining efficient order fulfillment and timely delivery to our valued customers.

At SANCHA THE BRAND, we prioritize sustainability, and we believe that the most sustainable swimwear fabric is Econyl. Econyl is a regenerated nylon fabric made from recycled materials such as abandoned fishing nets, fabric scraps, and industrial plastic waste. Not only does it help to clean up the oceans by removing harmful waste, but it also reduces the global warming impact of nylon by up to 80% compared to the material made from oil. By choosing swimwear made from Econyl, you are not only supporting a cleaner environment but also investing in a durable, high-quality product that will last for many seasons. We are proud to use Econyl in our swimwear collection, reflecting our commitment to ethical and eco-friendly practices.

At SANCHA THE BRAND, we prioritize sustainability in all aspects of our swimwear production. We achieve sustainability through several key practices: 1. Use of eco-friendly materials: Our swimwear is made from high-quality, sustainable materials such as recycled nylon, organic cotton, and Tencel. These fabrics reduce environmental impact and support ethical production practices. 2. Ethical manufacturing: We partner with manufacturers who prioritize fair labor practices and minimize environmental impact. This includes reduced water and energy consumption, as well as proper waste management. 3. Long-lasting design: We create timeless and durable swimwear, allowing our customers to enjoy their pieces for multiple seasons. This reduces the need for frequent replacements and contributes to a more sustainable fashion cycle. 4. Transparent supply chain: We are committed to transparency and traceability in our supply chain, allowing our customers to make informed choices about the products they purchase. By prioritizing these sustainable practices, SANCHA THE BRAND ensures that our swimwear not only looks and feels great but also contributes to a more environmentally conscious and ethical fashion industry.

At SANCHA THE BRAND, we prioritize quality and sustainability in our swimwear collections. The best material for swimwear is one that not only provides a comfortable and flattering fit but also has excellent durability and environmental considerations. For this reason, we have chosen to make our swimwear from recycled nylon and spandex blend fabrics. These materials are not only soft and smooth against the skin but also have the ability to withstand the harsh elements of sun, sand, and seawater. Additionally, by using recycled materials, we are reducing our environmental impact and contributing to a more sustainable fashion industry.